Customer Service

About the Role

Brightline Solutions is hiring an Admin and Customer Service Representative to be the first point of contact for our clients and the backbone of our daily office operations. You will answer customer inquiries, keep records accurate, and support the team with scheduling, documentation, and billing.

Job titleAdmin and Customer Service RepresentativeEmployment typeFull-time, permanentLocationCity, Country (hybrid, 3 days on-site)Reports toOperations ManagerStart dateAs soon as possible

What You'll Do

• Respond to customer calls, emails, and live chats within service-level targets, and resolve issues on first contact wherever possible
• Log, track, and escalate tickets in our CRM with clear, complete notes
• Maintain accurate client and vendor records, and keep digital and paper files organized
• Schedule meetings, manage calendars, and coordinate travel and event logistics for the team
• Prepare invoices, follow up on outstanding payments, and support month-end reporting
• Draft correspondence, meeting minutes, and weekly service reports
• Flag recurring customer issues to the team and suggest process improvements

What We're Looking For

Required

• 2+ years in customer service, administrative support, or a similar role
• Excellent written and spoken English; clear, courteous communication
• Proficiency in Microsoft Office or Google Workspace, especially Excel or Sheets
• Strong organization, attention to detail, and ability to juggle competing priorities
• Comfort learning new software quickly

Nice to have

• Experience with a CRM or ticketing tool such as Zendesk, Freshdesk, or HubSpot
• Basic bookkeeping or invoicing experience
• A bachelor's degree or relevant certificate in business administration or a related field

Pay, Benefits & Schedule

• Salary: 50000 per month, based on experience
• Schedule: Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break
• Benefits: health insurance, paid vacation and sick leave, 13th-month pay, paid training, and room to grow into team lead or operations roles